HotelAdministrator Housekeeping - (status clerk)Full
Answers all courtesy calls and dispatch responses accordingly, while monitoring status of guest rooms and controlling the issue and retrieval of master keys and radios. Constantly answers all Housekeeping lines and dispatch responses accordingly, (i.e.; Maintenance, PBX, Front Desk, Housekeeping employees, guests, etc.)
Constantly issues all keys and radios for use throughout shift ensuring proper control procedures are being utilized.
Constantly log all incoming calls and dispatch responses indicating time dispatched, person issued to and time completed.
Constantly receives A.M./P.M. Housekeeping reports and updates room status in computer according to report.
Constantly log special guest requests for service times on a daily basis and ensure request is dispatched to appropriate supervisor.
Constantly maintain positive Guest/Employee relations when handling requests, inquiries or complaints.
Constantly prepares supervisor clipboards with computer reports and appropriate forms for use throughout the shift.
Frequently organize and file all daily paperwork.
Frequently enter all work orders into Housekeeping computer system.
Frequently performs other duties and responsibilities as requested.
Constantly hearing, sitting, using hand/eye coordination, speaking, and typing while answering and logging, all Housekeeping phone lines and dispatching calls accordingly; updating room status in computer system.
Constantly demonstrating knowledge and use of basic reading and writing skills to log all housekeeping calls, and guest requests.
Constantly demonstrating ability to communicate with fellow employees and understand procedures.
Constant mental alertness to achieve high level of accuracy in completing tasks.
Frequently walking (up to 50 ft- @ unlimited times throughout the day), carrying/lifting (up to 5 lbs. unlimited times), standing, handling, reaching, and using wrist motion while preparing Floor Supervisor’s daily clip boards and handing out keys and radios.
Handles all incoming and outgoing calls in a courteous and efficient manner as outlined by Gold Strike Casino Resort Company and departmental standards. Provides guests with services such as wake-up calls, messages, paging, long distance assistance and other special services such as screening calls as requested by guests or administrative personnel. Operates the beeper system. Operates the TDD machine. Informs guests of functions and facilities upon request. Keeps own information on personnel and departments up to date. Read all departmental training material, including memos, yellow, and newsletters & responsible for knowing and understanding all material. Interact closely with fellow employees. Perform other duties as requested by the PABX Management and Supervisory staff. Perform data entry. Takes direction and making decisions as necessaryFloor SupervisorFull
This position ensures rooms and corridors are prepared for arrival and continued stay of Hotel Guests to standards commensurate with that of 4-star Hotel. A High School Diploma or equivalent is required and six years scheduling, housekeeping or general clerical experience or an equivalent combination of education, training and experience. Guest Room AttendantFull
This position preparesguest rooms for arrival and continue stay of hotel guests in accord with company standards. A High School Diploma or equivalent is required and minimum one year housekeeping or general cleaning experience or an equivalent combination of education,training and experience.Spa ReceptionistFull
Adheres to the policies and procedures of the Spa Department.
Provides positive service standards including courtesy, sincerity and enthusiasm to all guests of the salon.
Answers phones, open/closes guest checks, handle payments, stock supplies.
Schedules appointments for the spa/salon services, taking into consideration the timing of the services.
Knowledgeable of the products and services and makes recommendations to the guests.
Greets and departs guests of the spa.
Ensures the comfort and safety of each guest.
Maintains accurate records of receipts as specified by departmental policies and procedures.
Utilizes excellent customer service skills to establish rapport with guests.
Performs other duties and responsibilities as requested by the Spa Director. High School diploma or equivalent and one year experience as a Receptionist in a spa/salon or similar position or an equivalent combination of education, training and experience. Must be CARE certified or is capable of being certified for CARE.
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