• Gold Strike Resort and Casino - Tunica, Mississippi

EMPLOYMENT

Hotel

Administrator of Housekeeping
Full
Answers telephone, e-mail, and responds to requests in a professional manner. Oversee all functions of scheduling and forecasting for the housekeeping department. Organize & schedule departmental functions such as: departmental meetings, parties, operational meetings. Assists Hotel/Casino Executives with requests for VIP’s/Rooming Lists/and special projects. Ensure compliance with attendance policies and procedures while maintaining employee attendance records. Aid in research of all disciplinary action notices for the entire department. Update spreadsheets with accurate data for laundry, productivity, check books for supplies & labor. Research and provides data from guest satisfaction scores via Market Metrix. Order supplies and provides accurate inventories for the department. Provide supervision to housekeeping staff with guidance and instruction and guidance from the Director of Housekeeping. Completes payroll and ensures that punch detail is compliant with standard payroll practices. Assist the department with all processes in housekeeping. Communicate with all employees in the department and engages in problem resolution. Maintain organization and cleanliness of the housekeeping office/supply room. Maintain incentive programs such as: employee birthday recognition, commendations, etc. Perform special projects/ duties for the Director of Housekeeping and Assistant Executive Housekeepers as requested. High School diploma or equivalent and two years of administrative assistant experience or an equivalent combination of education, training and experience.

Bell Services Attendant
Full
Adheres to the policies and procedures of the Bell & Valet Department. Provides positive service standards including but not limited to courtesy, sincerity, and enthusiasm to all guests of the Hotel. Delivers baggage to and from guestrooms as assigned. Delivers sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests’ vehicles, performs room changes as assigned. Maintains interaction with Limo Dispatcher and Drivers, Door Attendant and Valet Parking Attendants to promote quality service to guests. Performs other duties and responsibilities as requested by Hotel Management. Drive company vehicles as required. Open car doors and entry doors for guests. Act as a Concierge when needed and gives guests information on amenities, services and local information. Able to lift heavy objects. Excellent customer service skills required. High school diploma preferred. Previous Front Service experience preferred. Must have prior or be able to obtain CARE Certification.

Floor Care Specialist
Full
Operates rotary machines for scrubbing/polishing and spin bonneting. Responsible for operation of carpet extractor and high speed burnisher for hard floors. Ensures standardization and quality of all work done in areas of responsibility. High School diploma or equivalent and minimum one-year general cleaning experience or an equivalent combination of education, training and experience.

Floor Supervisor
Full
This position ensures rooms and corridors are prepared for arrival and continued stay of Hotel Guests to standards commensurate with that of 4-star Hotel. A High School Diploma or equivalent is required and six years scheduling, housekeeping or general clerical experience or an equivalent combination of education, training and experience.

Front Desk Clerk
Full
This position is responsible for the check in and checkout hotel patrons in accordance with Gold Strike standards and act as information resources regarding guest inquiries. A High school diploma or equivalent and one year front desk experience, or an equivalent combination of education, training and experience.

Valet Attendant - Full Time
Full
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s license required. Must be able to drive automatic and standard transmission vehicles.

Valet Attendant- Part Time
Part
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s License required. Must be able to drive automatic and standard transmission vehicles.

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