Casino Resort
Frequently Asked Questions
A: Yes, you will receive a five-character confirmation code. Whether you print your confirmation or write it down, we do ask that you present your confirmation code upon check-in.
Q: What are check-in and check out times?
A: Check-in is at 4:00 p.m. Check out is at 11:00 a.m.
Q: Do your rooms come equipped with ironing boards, hair dryers and coffee pots?
A: For your convenience, each of our luxurious rooms is outfitted with ironing boards, hair dryers and coffee pots.
Q: Your rate calendar shows one rate, but when I call, the rate is higher. Why?
A: The room prices reflected on our online rate calendar are exclusive to our web site visitors. These rates normally run at least $10.00 less per night than if you were to call to make your reservation.
Q: What are the prices of your suites?
A: Once you have a date in mind, please call one of our reservation agents at 1-866-245-7511 for a rate quote.
Q: Does my One Club card entitle me to discounted room rates?
A: Discounted and complimentary room rates are based on the level of activity on your One Club card, as well as your frequency of visits to the casino. To check eligibility for discounted rates, please call VIP Services at 1-877-24K-VIPS.
Q: What if I don't have a One Club card?
A: During your visit, be sure to stop by our One Club (located next to the Courtyard Buffet) for your free One Club card. Use your card each and every time you play slots and table games. Based on your play, your One Club card will entitle you to promotional mailings, discounted or complimentary rooms as well invitations to exclusive cash drawings and entertainment events.
If you have further questions, please call 1-888-24K-STAY.
